Uzalynx Point of Sale (POS) System Policy Statement

1. Introduction and Scope

Welcome to Uzalynx Point of Sale (POS), a product of Epteq Systems. The goal of this policy is to establish a clear and comprehensive set of guidelines for using the Uzalynx POS system. We prioritize transparency and fairness, ensuring that every user understands their rights, responsibilities, and expectations while using our system.

By using the Uzalynx POS system, you agree to follow the guidelines, terms, and principles laid out in this document. This policy applies to all users, including business owners, employees, and customers who interact with the system.

Scope of the Policy: This policy outlines user rights and responsibilities, data privacy and protection, security protocols, service availability, and compliance with local laws, especially within Kenya.

2. User Responsibilities

As a user of Uzalynx POS, you are responsible for ensuring that:

  • Compliance with Local Laws: You must operate within the legal frameworks established by Kenyan law, including taxation laws, data protection, and consumer protection laws.
  • Proper Use: You agree to use the system solely for legal business activities, including transaction processing, inventory management, and customer interactions.
  • Account Security: Users must maintain the confidentiality of their login credentials. We encourage users to:
    • Change passwords regularly.
    • Use strong, complex passwords to prevent unauthorized access.
    • Immediately report any security breach or unauthorized access to Epteq Systems.
  • Prohibited Actions: You must not:
    • Use the system for fraudulent activities, such as identity theft, financial fraud, or false advertising.
    • Interfere with the system's operations or disrupt services, either intentionally or accidentally.
    • Distribute harmful software (viruses, malware, etc.) through the system.

3. Data Privacy and Protection

At Epteq Systems, we respect your privacy and are committed to protecting your personal and business data. We adhere to the Data Protection Act, 2019 (Kenya) and other relevant regulations.

Personal Data Collection: The data we collect from you may include but is not limited to:

  • Business information (e.g., business name, contact details, and location)
  • Transaction data (e.g., sales records, payment information, inventory data)
  • User credentials (e.g., usernames, passwords, and security questions)

Data Use and Retention: We will only use your data to provide the services outlined in our agreement. We will not sell, rent, or trade your data to third parties. Your data will be retained for as long as necessary for service provision or as required by law. Upon request, we will provide users with access to their data and allow them to correct or delete it.

4. Security Measures

We take security seriously and have implemented measures to protect the integrity of the Uzalynx POS system:

  • Encryption: All sensitive data, including payment details and personal information, is encrypted during transmission to prevent unauthorized access.
  • Access Control: Access to the system is controlled by role-based permissions, ensuring that only authorized personnel can access specific functions of the system.
  • Regular Audits: We conduct periodic security audits to identify vulnerabilities and ensure compliance with security best practices.
  • Data Backup: Regular backups of your data are made to ensure continuity of service in case of system failure.

5. Service Availability and Support

Service Availability: We strive to provide consistent and reliable service, but we cannot guarantee 100% uptime. The system may experience temporary downtime for maintenance, updates, or unforeseen technical issues. Users will be notified of scheduled maintenance or upgrades in advance.

If a system failure occurs, we will work diligently to restore services as quickly as possible. However, Epteq Systems is not liable for any loss of business, revenue, or data due to service downtime.

6. Customer Support

We provide comprehensive support to our users through:

  • Email support: Available during business hours for assistance with technical issues, billing inquiries, and other concerns.
  • Phone support: Our customer service team can be reached for immediate assistance during business hours.
  • Help Center: We provide online tutorials, FAQs, and troubleshooting guides to help users resolve common issues independently.

We aim to resolve issues in a timely manner, but response times may vary depending on the complexity of the issue and support volume.

7. Terms of Service

By using the Uzalynx POS system, users agree to the following terms:

  • License: You are granted a non-transferable, non-exclusive license to use the system for the duration of your subscription. The license is revocable if terms are violated.
  • Payment: You agree to pay the fees outlined in your subscription plan. Fees are subject to change with prior notice. Failure to pay may result in service suspension or termination.
  • Termination: Either party may terminate this Agreement by providing written notice. Upon termination, you must cease using the system, and we will deactivate your account. Any outstanding fees must be paid.
  • Modifications: We may modify or update the system, including introducing new features or changing pricing. Users will be notified of such changes.

8. Ethical Use

Epteq Systems encourages ethical use of the Uzalynx POS system. We expect users to operate in a manner that upholds fairness, integrity, and respect for all stakeholders involved. Any abuse of the system for illegal activities, such as money laundering or fraudulent activities, will result in the termination of the user account and potential legal actions.

9. Contact Information

If you have any questions regarding these policies or need support, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Website: [Your Website URL]
  • Address: [Your Physical Address]

We run all kinds of IT services that grow your success

Contact Us Now